Terms and Conditions

• MID Bank Consumer Finance Company "Mogo" (S.A.E.) is the owner of this app. It is licensed to carry out consumer finance activities in accordance with Law No. 18 of 2020 regulating consumer finance activities, registered under Commercial Register No. 251075, Tax Card No. 283-384-669, and Financial Regulatory Authority licence No. (32) dated 17/4/2022. You can contact us directly through our customer service representatives (17040) or by email at contact-us@mogo-eg.com
• We are committed to protecting your privacy and personal data, and we take our responsibility to keep your personal data safe and confidential seriously.
• You acknowledge and agree that all information and data sent to the mobile app or the online portal will become the exclusive property of Mogo with no right to recover it at any time, including but not limited to applications, documents, comments and collective suggestions. You may not use a misleading or anonymous email address, impersonate another person, or mislead us or any third party regarding your information or the files you submit.
• Please be careful and cautious when providing personal or confidential information. Mogo fully disclaims any form of fraudulent communication. Mogo will never ask you for the one-time password (OTP) sent to your personal phone number, or for any confidential information, except through its digital platforms or its customer channels, including call centres, customer service and activation points. Please do not respond to any phone calls, text messages or social media messages asking you to share or disclose your confidential information.
• Accordingly, the customer acknowledges and agrees that using the Mogo app and entering the OTP (one-time password) to complete a purchase constitutes acceptance of all terms and conditions and the repayment method, and completion of the purchase. The customer thereby becomes indebted to Mogo for the value of the transaction and its associated charges, as well as any previous transactions made by the customer.

• The company is not responsible for any fees collected by any party other than the fees announced on the app, as registration and activation on the consumer finance app are free of charge.
• The company has the right to accept or reject an application to register for the consumer finance app services at its sole discretion and without any liability on the company in all cases.
• The company is not responsible for any disagreements or disputes arising between the customer and the merchant regarding products and services financed through the consumer finance app, and the company is not a party to those relationships.
• The customer may apply to return products to the merchant within the permitted period from the date of purchase in accordance with the Egyptian Consumer Protection Law. Accepting the return is solely the merchant's responsibility in accordance with the merchant's exchange and return policies, without violating the Egyptian Consumer Protection Law. It is agreed that if a product return results in a reduction of the financing granted by MID Bank Consumer Finance, the company may require the customer to immediately repay the financed amount and the interest due on it, as an exception to the financing period in force under this contract.
• The company is not responsible for any establishment refusing to complete purchases using the consumer finance app, or for any defect in the products or services financed by the company. No claim by the customer against the merchant shall be a claim against the company, and the company will add any refunded amount to the customer's available limit only after receiving a properly issued approval of the return request from the merchant.
• The company, or any other party it engages to carry out any of its obligations under the terms and conditions of using the consumer finance app set out in the consumer finance contract, may record phone calls received on the customer service number and keep them, and such recordings shall be conclusive evidence against the customer.
• The company may at any time terminate the activation of the consumer finance app without prior notice to the customer or giving reasons. This does not affect the validity of the consumer finance contract for the customer's financing transactions made on the app before its deactivation.
• The company reserves the right to amend any of the terms and conditions of the consumer finance app and/or the consumer finance contract.
• The company reserves the right from time to time to amend the fees and interest rates applied to the service without objection from the customer, provided that the amended rates apply only to subsequent financing transactions and that the customer is notified of the amendment by any means used by the company.
• If a transaction made using the consumer finance app is suspected, company staff will call the customer on the previously registered numbers to review the transactions. If the company cannot reach the customer, it reserves the right to temporarily suspend the consumer finance app to protect the customer from the risks of theft or fraud.
• The customer is entitled to obtain financing through the consumer finance app and through the digital platforms on which the app is available, and in doing so is bound by the terms and conditions of those platforms without any liability on the company.
• The products and services that the company may finance are limited to those set out in Consumer Finance Law No. 18 of 2020 or in decisions issued by the Authority's Board of Directors.
• The customer can view the details of all consumer finance transactions they have made by logging into their account on the app, including the available limit, the financed amount, the financing period, and the number, due dates and amounts of the monthly instalments.
• The customer is absolutely and unconditionally responsible towards the company for all fees and obligations arising from using the consumer finance app, as well as the consequences of misuse or loss of the customer's mobile phone.
• Using the consumer finance app to complete the financing of product purchases constitutes the customer's full acceptance that they have fully inspected the financed products, after examining and testing them, in a manner that removes any uncertainty, in all cases and regardless of whether the products are received at the time of financing. The customer therefore has no recourse against the company if the products have a manufacturing or hidden defect, and shall instead have recourse against the manufacturer, importer or seller of the products or services.
• When using the consumer finance app to finance the purchase of products and services, the customer becomes indebted to the company for the financed value in monthly instalments due on the first day of each month according to the financing plan chosen by the customer on the app. If the customer fails to pay these instalments by the fifth day from their due date, the company may impose a monthly late fee of 10% of the unpaid instalments, added to the unpaid instalments, and the total of the instalments and the fee becomes due on the next monthly instalment date.
• The customer may make full or partial early repayment with repayment fees not exceeding 15% of the amount due. The company may change its early repayment policy for some transactions linked to special offers, and may enable or cancel the early repayment feature at any time.

• In reference to the instructions of the Central Bank of Egypt and the Financial Regulatory Authority, you authorise MID Bank Consumer Finance (S.A.E.) to inquire about your data and credit limit through the Egyptian Credit Bureau (I-Score) or any other entity, and to disclose information and data relating to you, to the credit facility granted or to be granted to you, to the related obligations and to any breach of obligations (if any), to the Egyptian Credit Bureau and any other relevant party.
• Accordingly, you grant Mogo the right to inquire about all data relating to you, whether personal or general, including data relating to your residence and work, as well as any other data that may be available and required. The company reserves the right to verify any data that may relate to you, locally or internationally.
• You authorise Mogo to obtain certain information from your credit file or other information from any relevant bodies. You also agree that the company may contact other parties to verify your information, and you authorise Mogo to check your credit behaviour when you apply for financing services, at various times during the service period.
• I unconditionally agree and acknowledge the company's right to collect, store and hold all information, data and documents provided by the customer for use in legally permitted cases, in accordance with these terms and conditions and Mogo's applicable policy.
• We and our affiliated goods/service providers collect the required information through browsers or automatically, so that we can obtain the media access control address (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the services (such as the app) used.
• We also collect your IP address, which is automatically assigned to your computer or mobile device by your internet service provider. The IP address is automatically identified and logged in our server log files whenever a user accesses any of our services, along with the time of the visit and the page(s) visited. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and other administrative purposes, and we also derive the approximate location from the IP address for these purposes and to analyse where users use our website, apps and services.
• To learn which cookies and similar technologies are used, please review the "Cookies and similar technologies" section below.
• We also confirm that we keep a copy of this correspondence for internal use, and the information collected is used to provide a record of communications between you and to comply with any applicable legal or regulatory requirements.

• From publicly available sources or our partners, including profiles and databases available on your mobile phone or publicly available databases on the internet, for example to prove and verify your identity, to find your contact details to complete the contact information we hold about you, and to contact you about our products and services.
• Using third-party cookies — this is explained in more detail in the "Cookies and similar technologies" section below.

• To perform our contractual relationship with you or take steps related to a contract, such as servicing your account, and to pursue our legitimate interests that do not override your interests or fundamental rights and freedoms.
• To operate and manage our website and apps to provide products and services to our customers and communicate with you, and to improve and develop the products and services we offer using the cookies on our website that track and analyse how you use it.
• To provide you with information about the services and products of our partner group and/or our group, or anything else such as additional products and services that may be of interest to you/our customers (this information may be provided to you in the form of advertisements and digital campaigns, or by email or SMS), while keeping a record of your communications with us for the purposes of your relationship with us and the services we provide.

• To monitor and analyse the use of our products, services, website and apps for system administration, operation, testing and support purposes, and in connection with any proposed purchase, merger or acquisition of any part of our business.
• To establish, exercise or defend legal claims or rights in order to protect, exercise and enforce our rights, property or safety, or to help our customers or others do so.
• To investigate and respond to complaints or incidents relating to us or our business, to maintain service quality and train staff in handling complaints and disputes, and to verify and enforce compliance with our terms and conditions or other contractual terms.

• The maximum financing amount is the amount specified in the company's app. Mogo may grant more than one financing, or increase or reduce it, in accordance with the company's policies and its own assessment.
• Debit interest is calculated for each transaction and applied annually at a rate of up to 75%, varying from one merchant to another according to the terms agreed between Mogo and the merchant, and in accordance with the offers and terms and conditions.
• Details of consumer finance transactions are available through the Mogo app, including the used balance, the financed amount, the financing period, the amount and duration of monthly instalments, any fees due and the actual value of each instalment due. The company also undertakes to notify the customer of any changes to the network of merchants/goods and service providers throughout the term of this contract.
• The customer undertakes to pay the financing instalments on the dates agreed with the company through the means and tools approved by the Central Bank and announced to the company's customers through the app.
• The customer transacts on the app, and on completing purchases of products or services the customer becomes indebted to the company for the financed value in monthly instalments as chosen on the app. If the customer fails to pay on the specified dates, a late fee of 10% per month is applied to the unpaid instalments, and the total of the instalments and the fee is due from the customer in addition to the following monthly instalments.
• The customer may make early repayment of the instalments due at any time after submitting a request to customer service at least 7 working days before the next instalment due date. Early repayment fees and charges of 15% of the remaining outstanding balance apply, in addition to the value of the offer provided at the time of purchase (if any) and as shown in the app, after the due date of the third instalment — this clause may not apply during offer periods or under the terms of a specific product, and in accordance with the terms and conditions shown in the app.
• The company is not responsible for any fees collected by any party other than the fees announced through the app. Administrative fees of up to 20% of the financed amount apply and are paid for any financing transaction, or according to the offer available at the time of purchase.
• The terms and conditions apply during the offer and discount periods in effect at the time, including transaction details such as administrative fees, interest rate and discount rates. The second party can see all details of the purchase at the time of the transaction and is free to choose whether or not to confirm it.

• Applicable regulations, market rules, jurisdiction and any other legal authority within the Arab Republic of Egypt or any of our affiliates, and the terms and conditions set out in this app, which are amended from time to time to maintain the level of service and protect our company's rights. You must therefore keep up with all these terms and conditions, and continuing to deal with Mogo and use the app is evidence of your acceptance of the terms and conditions, which are subject to Mogo's policies.
• Dear customer, you acknowledge and agree to the use of information obtained from third parties about your financial affairs, for example your income, any credit obligations, negative credit records, payment history, credit granted, account number, account holder name and other banking details. You also agree to ongoing credit and risk analysis to prevent fraud and manage risk, so that we can ensure the processing carried out for this purpose is necessary to protect our legitimate interest.
• Dear customer, you acknowledge and agree to automated decision-making when we decide whether or not to approve your consumer finance application and, if approved, to determine your credit limit and accordingly report this permitted or used credit limit and its obligations to relevant parties such as I-Score.
• Dear customer, you acknowledge and agree to the recording of phone calls, whether when you call customer service or when we call you to follow up on instalment payments, to ensure the level of service.
• Dear customer, you acknowledge and agree to credit checks being carried out before consumer finance is granted.
• Dear customer, you acknowledge and agree that we carry out balancing tests for all data processing we perform on the basis of our legitimate interests, and you can obtain information about the balancing test we have carried out by contacting us using the details at the end of this privacy policy. To provide you with certain services, including but not limited to brokerage and research services, which require us to process your personal data due to regulatory and legal requirements (for example KYC and AML), providing the information is mandatory; if the relevant data is not provided to us, we will not be able to provide you with our full range of services, which means our services may be provided only to a limited extent or not at all. Any other provision of your information is optional.
• Dear customer, please note that you will be provided with advertising content that may interest you, promotions suitable for you will be identified, and a decision will be made on the most appropriate way to contact you about outstanding claims.

We would also like to explain the types of cookies we use on our website and the purposes for which they are used, as follows:

Strictly necessary cookies

These cookies are necessary to enable you to navigate our website and use its features, such as accessing secure areas of our website. Without these cookies, no services you wish to access on our website can be provided.

Analytics / performance cookies

These cookies collect information about how you and other visitors use our website, for example which pages you visit most often and whether you receive error messages from web pages. We use the data from these cookies to help test designs and ensure a consistent look and feel when you visit the website.

All information collected by these cookies is aggregated and used only to improve how the website works. We use Google Analytics, for example, to track website usage and activity in all its forms.

Functional cookies

These cookies allow our website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise, and to provide services you have requested, such as watching a video or commenting. In addition, these cookies can be used to enable an optional service. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

Targeting cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator's permission; they remember that you have visited a website and this information is shared with other organisations such as advertisers. Targeting or advertising cookies are often linked to site functionality provided by the other organisation.

Social media cookies

These cookies allow you to share what you have been doing on our website on social media such as Facebook and Twitter. These cookies are not within our control, so please refer to their privacy policies for how their cookies work.

Pixel tags

Also known as GIFs or web beacons, these are invisible tags placed on certain pages of our website, but not on your computer. When you access these pages, pixel tags generate a general notice of that visit. They usually work together with cookies, registering when a particular device visits a particular page, and are used, among other things, to track the actions of users of our services (including email recipients), measure the success of our marketing campaigns and compile statistics on the use of our services and response rates. If you turn off cookies, the pixel tag will simply detect an anonymous website visit.

If you do not wish to allow cookies at all (other than "strictly necessary cookies"), you can choose "No, I do not agree" to accepting cookies using the cookie consent management tool on our websites, or rely on your browser settings to disable all cookies. You can also choose "Yes, I agree" to accept all cookies, and you can accept or reject categories of cookies (other than "strictly necessary cookies") using the cookie consent management tool on our websites. If you do not allow cookies, or delete or disable them, some features of our website may not work.

• Marketing materials sent to you directly: to deliver them, we must send your personal data to third parties we have contracted to provide you with these materials on our behalf and in our name.
• Please also note that we share your personal data with service providers who provide a service to us or to you, including service providers, representatives and agents; with other entities within the group of companies we belong to or that are affiliated with us, to enable you to receive services provided by our affiliates, which may cover different financial services or be in different jurisdictions from ours; and to allow us to improve the services we provide across our group of companies and to issue analytical reports reflecting the services provided across the group.

We may also share your personal data with the following:

• Disclosure to persons authorised by law, or to enable products and services to be provided to you or our customers, as well as our professional service providers (for example legal advisers, accountants, auditors, insurers and tax advisers) where appropriate.
• You also acknowledge and agree that we may share your personal data with a prospective buyer and their advisers in connection with any proposed purchase, merger or acquisition of any part of our business. Dear Mogo customer, you also acknowledge and agree to the transfer of your personal data to any relevant entity if there is a reason to do so.
• Subject to the conditions set out in the laws applicable in the Arab Republic of Egypt, you may submit a complaint to the relevant regulatory authority, or to the company's head office at 21B Gameat El Dowal El Arabia St. – Mohandessin, or through our call centre shown in the app.
• Dear Mogo customer, please be aware that we are constantly working to improve our range of services and provide you with a more practical user experience. This includes not only changes to existing services but also new services over time, so it is important that you read this policy every time you use one of our services.
• All rights to this app are reserved to MID Bank Consumer Finance Company (Mogo) S.A.E., which is subject to the supervision and oversight of the Financial Regulatory Authority. Mogo retains all intellectual property rights in any section of the mobile app, the online portal or the services provided under these terms and conditions, as well as all intellectual property rights in any new updates or modifications, whether relating to Mogo or its licensed affiliates, other than the use necessary under these terms. No rights, licences or implied transfer are granted under intellectual property rights, and you may not use the Mogo logo or any other trade dress or trademark without the prior written consent of MID Bank Consumer Finance Company (Mogo) S.A.E.
• The customer agrees and acknowledges that the company or its representative may fill in and complete any blank data in any documents signed by the customer.
• The customer acknowledges that signing the financing contract constitutes their express and unreserved acceptance of all terms and conditions contained in it and in the terms and conditions shown in the app, and the customer undertakes to comply with all terms and conditions and all their obligations as set out therein. In case of any discrepancy between the terms and conditions in this contract and those in the Mogo app, the terms and conditions in the Mogo app shall prevail and apply.
• The customer acknowledges that all information, documents and data they have provided are correct and final, undertakes to notify the company immediately of any change to them, and undertakes to update their data as soon as the company requests it.
• The customer may not request the return of the originals of any documents, papers, the registration application or any other documents after submitting them to the company, and the company has the right to keep or destroy them without referring to the customer.
• The words "you" and "your" refer to the individual user/customer who has acknowledged reading, understanding and agreeing to be bound by the terms set out here.
• During your membership, the Mogo team will provide and make available all terms and conditions and any amendments made to them from time to time through the Mogo app or the online portal. Continuing your membership will be deemed acceptance of the amendments to the terms and conditions.
• The customer acknowledges and agrees that, despite efforts to ensure the information required for the mobile app and online portal is accurate and up to date, there may be cases where the seller provides inaccurate or incomplete information about a product. Mogo is therefore not responsible for any inaccurate or incomplete information and gives no guarantees regarding the accuracy of the product data displayed or the quality of the product and/or goods offered for financing by Mogo. Mogo also accepts no obligation regarding the accuracy of the information available through the mobile app or online portal, and the validity, currency or completeness of that data cannot be guaranteed. Mogo accordingly reserves the right to correct errors and/or update the contents of its app or online portal at any time, and reserves the right to fully reject applications submitted with incomplete or inaccurate data.

• You acknowledge Mogo's right to set and change its customers' acceptance/eligibility criteria at any time without prior notice.
• You acknowledge your acceptance of our current criteria, which are as follows: customers who meet the criteria and conditions of our services, and customers who have fulfilled all basic requirements.
• You acknowledge and agree that Mogo has full authority to make the appropriate decision on maximum monthly instalment limits for each customer individually, in line with the applicable criteria and company policies in this regard, as Mogo sees fit.

First: Registration steps

1. Open the MOGO app.
2. Enter your personal phone number and create an 8-character password with lowercase and uppercase letters, numbers and symbols.
3. Receive the one-time password (OTP) on the personal phone number you registered on the app.
4. Follow the app's instructions and procedures for uploading photos of your documents.
5. Complete all your personal data.
6. Choose the nearest activation point shown in the app (Mogo's merchant network or the company's activation points) to sign the contract and promissory note and present the original documents for review.
7. Receive an SMS confirming the activation of your credit limit and its amount.

Second: Using your credit limit

1. The merchant enters the value of the goods/service to be financed.
2. The merchant enters the down payment amount (if any).
3. The customer taps the QR code button in the app and scans the QR code on the merchant's phone or point-of-sale machine.
4. All details of the purchase appear on the customer's phone (transaction amount, administrative fees payable to the merchant, down payment payable to the merchant (if any), and the instalment amount for each period).
5. The customer chooses the instalment and period that suit them.
6. Receive the one-time password (OTP) on your personal phone number to confirm the purchase.

• You are responsible for ensuring the security and confidentiality of your account, including your password, when using the mobile app or online portal, which enables you to protect access to your device. You agree to accept responsibility for all activities (including payments) under your account and password. Mogo has the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its discretion. The mobile app and online portal may be used for lawful purposes only, and the account holder bears all responsibility for activities under their account or password, as well as all transactions made through their account in the app.
• Your acceptance of these terms and conditions is evidence of your final agreement regarding the services provided through the mobile app and online portal, and subscribing to any of these services constitutes your agreement to disclose accurate and up-to-date information about yourself and/or your work, attaching valid documents that may be required from time to time, and to update your personal data as soon as requested.

• The first instalment is due on the first day of each month. Failure to pay the instalment on its due date will expose the customer to a late fee, with a grace period up to the 5th of each month at most, and your non-payment of the instalment due will be reported to I-Score — the Egyptian Credit Bureau.
• The instalment amount is fixed throughout the financing period and may differ in the last month, depending on the financing start date and the actual number of days in the month. The average fixed annual interest rate applied to consumer finance transactions ranges from 0.00% to 75.00% depending on the repayment period. The applicable annual rate is calculated when the consumer finance transaction is made and varies from one merchant to another according to the contract terms between the company and the merchant, as well as the offers available at the time, including zero-interest financing offers. The customer can see all details of the interest rate and consumer finance fees for each purchase through the app at the time of purchase.
• Choosing the instalment amount and financing period at the time of purchase constitutes your acceptance of and agreement to the instalment amounts and their due dates.

You can pay your monthly instalment in cash or online through the payment channels announced in the app.

• Mogo runs regular promotional campaigns and offers for its customers throughout the year across retail and online merchant networks, striving to provide the best consumer finance offers on the market. Promotional campaigns and offers increase during holidays, occasions and seasonal sales, and the company has the right to amend them in line with market changes and company policy without prior notice to the customer.

• Mogo has the right to immediately terminate all terms and conditions and deactivate the account without reason or liability and without prior notice. Once your account is terminated, you will not be able to access the mobile app or the online portal.
• You acknowledge and agree that terminating the account will not affect the rights and obligations due (including, but not limited to, payment obligations) before the termination date.
• If you are not satisfied with the mobile app or online portal, you may stop using it at any time after paying all instalments, fees and commissions due, if any.

• The customer may not dispose of goods financed under this contract until the full financed amount has been paid, including principal and/or interest and/or commissions and/or any other charges due.
• The customer finally and irrevocably acknowledges and agrees to Mogo's right to register a security interest on the financed product in accordance with Movable Collateral Law No. 115 of 2015 and its executive regulations. The customer also authorises the company to take all necessary measures to insure the customer's life and all types of insurance in favour of the company at the company's sole discretion, and in all cases the customer bears all applicable fees, charges or premiums due.
• The customer acknowledges and agrees that all warranty rights are granted by the manufacturer during the purchase period and are linked to the policy of the manufacturer or its authorised agent or distributor, including after-sales services and maintenance of the goods, without any liability of any kind on Mogo in this regard. Ownership of all trademarks and trade names used belongs to their owners, and all commercial and exclusive offers are subject to change without notice to the customer. Mogo gives no express or implied warranties, including but not limited to warranties of fitness for a particular purpose, and accepts no liability for the possibility that the mobile app, online portal, its servers or emails sent may contain viruses or other harmful programs, except for damage resulting from fraud or gross negligence.
• Despite efforts to ensure the accuracy of information, Mogo is not responsible for spelling or linguistic errors on the mobile app or online portal, or for any errors due to the customer's failure to review or verify the quality of the product or service to be financed.
• Mogo may add new sellers or stop dealing with merchants and/or sellers without prior notice, and all acceptance criteria for Mogo's services and the required documents may change without prior notice.
• Under these terms and conditions, you agree to indemnify Mogo and all its affiliates, employees, directors, operations managers and agents (the injured party) on demand for all direct and indirect losses resulting from a breach of these terms and conditions. "Loss" includes any claim, damage, cost, fee, liability or expense.

• When you use the mobile app or online portal or send us emails, you are communicating with us electronically, and you acknowledge and agree to receive electronic communications from us. We will contact you electronically by SMS, email or through notifications on the mobile app or online portal. You also agree and acknowledge that all agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing.

• Any disputes arising from the interpretation of these terms and conditions or the contract concluded will be settled and finally decided in accordance with the laws in force in the Arab Republic of Egypt, through the Cairo Economic Court. In case of any discrepancy between the Arabic and English texts in the consumer finance app or on the company's website, the Arabic text shall prevail.